Shipping policy

 

This Shipping Policy applies to orders placed through acepromg.shop.

Free Standard Shipping

acepromg.shop provides free standard shipping on all orders placed through our website to destinations accepted during checkout.

There is no minimum purchase amount required to qualify for free standard shipping.

Optional expedited or premium shipping services may be offered for an additional charge. Any optional shipping fee will be displayed before the order is completed.

Estimated Delivery Time

The estimated delivery time is:

15–20 business days from the date the order is confirmed.

This estimate normally includes order processing and standard transportation time.

Business days exclude Saturdays, Sundays, and public holidays observed in the relevant processing or delivery location.

Delivery estimates are not guaranteed delivery dates. Delays may occur because of carrier operations, severe weather, customs processing, public holidays, high order volume, remote delivery locations, transportation disruption, security inspections, or other events beyond our reasonable control.

Order Processing

Orders are normally reviewed and processed within the overall 15–20-business-day delivery estimate.

Processing may include:

• Payment authorisation;

• Fraud and security screening;

• Inventory confirmation;

• Product preparation;

• Packaging;

• Shipping label creation;

• Transfer to the carrier.

Orders placed during weekends, public holidays, promotions, or periods of high demand may require additional processing time.

Order Confirmation

After an order is placed, the customer should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

We may contact the customer if:

• Payment cannot be authorised;

• An address appears incomplete;

• Additional verification is required;

• A product is unavailable;

• A pricing or inventory error has occurred;

• The order is identified as potentially fraudulent;

• The selected destination cannot be served.

Shipping Destinations

We ship only to destinations available for selection during checkout.

Certain regions, remote locations, post office boxes, military addresses, freight-forwarding addresses, or restricted destinations may not be supported by all carriers.

If we cannot ship an order to the submitted address, we will contact the customer and may cancel and refund the affected order.

Address Accuracy

Customers must provide a complete and accurate shipping address, including:

• Recipient name;

• Street address;

• Apartment, unit, suite, or building number where applicable;

• City;

• Province, territory, state, or region;

• Postal or ZIP code;

• Country;

• Valid telephone number where requested.

acepromg.shop is not responsible for delays or losses caused by incorrect, incomplete, outdated, or undeliverable address information supplied by the customer.

Address Changes

Address correction requests must be sent to:

info@acepromg.shop

Requests should be submitted immediately after ordering.

We cannot guarantee that an address can be changed after the order has entered processing, been packed, or been transferred to the carrier.

Once a parcel has shipped, the carrier may be unable to redirect it.

Tracking Information

Tracking information will be provided by email when available after shipment.

Tracking events may take several business days to appear after a label is created or the shipment is transferred between logistics partners.

A temporary lack of tracking updates does not necessarily mean that the parcel is lost or no longer moving.

Customers are responsible for monitoring tracking information and responding to carrier delivery notices.

Multiple Shipments

An order containing multiple products may be shipped in separate parcels because of inventory availability, package size, logistics routing, or fulfilment location.

Separate parcels may arrive on different dates and may have different tracking numbers.

Customers will not be charged additional standard shipping fees when an order is divided into multiple shipments.

Delivery

A parcel may be delivered to:

• The address submitted at checkout;

• A mailbox or parcel locker;

• A reception desk or concierge;

• A safe location selected by the carrier;

• A local collection point;

• Another location authorised by the customer or carrier.

Carrier tracking marked “Delivered” may constitute evidence of delivery, subject to investigation and applicable law.

Customers should ensure that their delivery location is secure and accessible.

Delayed Shipments

If an order has not arrived within the expected timeframe, customers should:

1. Review the tracking information;

2. Check the shipping address on the order confirmation;

3. Check mailboxes, parcel lockers, safe locations, reception areas, and collection points;

4. Ask household members, neighbours, or building staff whether the parcel was accepted;

5. Contact the carrier where carrier contact details are available;

6. Contact info@acepromg.shop for further assistance.

We will make reasonable efforts to investigate materially delayed shipments.

Lost Packages

A parcel will not be treated as lost solely because tracking has not updated for a short period.

Where a carrier confirms that a shipment is lost, or where the available evidence reasonably supports that conclusion, we will review the order and provide an appropriate remedy.

Depending on the circumstances, the remedy may include:

• A replacement;

• A refund;

• Another remedy required by applicable law.

Customers must cooperate with reasonable carrier investigations and provide requested information.

Packages Marked Delivered but Not Received

If tracking shows that a parcel was delivered but it cannot be located, the customer should contact us promptly.

We may ask the customer to:

• Confirm the delivery address;

• Search the delivery location;

• Contact household members or building staff;

• Wait a short period in case of an early carrier scan;

• Contact the carrier;

• Complete a missing-parcel declaration;

• Provide information required for a carrier investigation.

We will review the circumstances before deciding the appropriate resolution.

Damaged Packages

If a parcel arrives visibly damaged, customers should retain:

• The product;

• The original packaging;

• The shipping label;

• Protective materials;

• Photographs of the parcel and product.

Damage should be reported to info@acepromg.shop as soon as reasonably possible.

Customs, Duties, and Import Charges

For orders delivered across an international border, customs duties, import taxes, brokerage fees, and local charges may apply.

Unless the checkout expressly states that such charges are included, these charges are the customer’s responsibility and are determined by the destination authorities.

Customs processing may extend the delivery time.

Refusing a parcel because of customs charges does not automatically entitle the customer to a full refund. Reasonable return costs, customs charges, or carrier fees may be deducted where legally permitted.

Undeliverable and Returned Packages

A parcel may be returned to the sender because of:

• An incorrect or incomplete address;

• An unavailable recipient;

• Failure to collect the parcel;

• Refusal of delivery;

• Delivery restrictions;

• Repeated unsuccessful delivery attempts.

If a parcel is returned, we will contact the customer after it is received and reviewed.

Reshipment may require payment of reasonable additional shipping costs where the return resulted from information or conduct attributable to the customer.

Events Beyond Our Control

acepromg.shop is not responsible for delays caused by events beyond our reasonable control, including:

• Severe weather;

• Natural disasters;

• Public health emergencies;

• War or civil disturbance;

• Labour disputes;

• Carrier service interruptions;

• Customs delays;

• Government action;

• Transportation network failures;

• Cybersecurity incidents;

• Power or telecommunications failures.

We will make reasonable efforts to communicate material delays when reliable information is available.

Consumer Rights

Nothing in this Shipping Policy excludes or limits mandatory rights or remedies under applicable Canadian consumer protection law.

Contact Us

For shipping, delivery, or tracking support, contact:

acepromg.shop
Email: info@acepromg.shop
Website: acepromg.shop