Privacy policy

This Privacy Policy explains how acepromg.shop collects, uses, stores, discloses, and protects personal information when customers visit our website, communicate with us, create an account, place an order, request a return, subscribe to marketing, or otherwise use our services.

In this Privacy Policy, “we,” “us,” and “our” refer to acepromg.shop.

Contact Details

Store: acepromg.shop
Website: acepromg.shop
Privacy email: info@acepromg.shop

Questions or requests concerning personal information may be directed to our Privacy Officer at info@acepromg.shop.

Personal Information We Collect

Depending on how a customer uses our website and services, we may collect the following categories of personal information.

Contact Information

This may include:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Province, territory, state, region, postal code, and country.

Order and Transaction Information

This may include:

  • Products ordered;

  • Order number;

  • Purchase date;

  • Order value;

  • Currency;

  • Discounts;

  • Taxes;

  • Shipping method;

  • Delivery status;

  • Return and refund history;

  • Customer service communications.

Payment Information

Payments may be processed by Shopify and approved third-party payment providers.

Depending on the payment method, payment providers may collect:

  • Payment card details;

  • Billing information;

  • Payment account identifiers;

  • Authentication information;

  • Fraud-prevention information.

acepromg.shop does not directly store complete payment card numbers or card security codes.

Account Information

If account functions are available, we may collect:

  • Account login details;

  • Saved addresses;

  • Order history;

  • Account preferences;

  • Authentication and security information.

Device and Technical Information

When a customer visits our website, we or our service providers may automatically collect:

  • Internet Protocol address;

  • Browser type;

  • Device type;

  • Operating system;

  • Language and time-zone settings;

  • Referring website;

  • Pages viewed;

  • Links selected;

  • Session duration;

  • Cookie identifiers;

  • Approximate location derived from an IP address;

  • Website interaction and diagnostic information.

Customer Service Information

When a customer contacts us, we may collect:

  • The contents of the communication;

  • Order information;

  • Photographs and videos;

  • Product complaint details;

  • Return reasons;

  • Delivery information;

  • Information reasonably required to verify identity or resolve the inquiry.

Marketing Information

Where a customer subscribes to marketing or otherwise provides valid consent, we may collect:

  • Email address;

  • Marketing preferences;

  • Subscription and unsubscribe records;

  • Campaign engagement information;

  • Advertising interaction information.

Reviews and User Content

If customers submit reviews, comments, photographs, testimonials, survey responses, or other content, we may collect and display the submitted information in accordance with the relevant submission terms.

Customers should not include sensitive or unnecessary personal information in publicly visible content.

How We Collect Personal Information

We may collect personal information:

  • Directly from customers;

  • Through website forms and checkout;

  • Through customer accounts;

  • Through cookies and similar technologies;

  • From Shopify;

  • From payment processors;

  • From shipping carriers and fulfilment partners;

  • From fraud-prevention and security providers;

  • From marketing and analytics providers;

  • From social media platforms where a customer interacts with us;

  • From other sources permitted by law.

How We Use Personal Information

We may use personal information to:

  • Operate and maintain acepromg.shop;

  • Provide products and services;

  • Create and manage customer accounts;

  • Process and confirm orders;

  • Process payments;

  • Verify transactions;

  • Detect and prevent fraud;

  • Arrange fulfilment and delivery;

  • Provide tracking information;

  • Communicate about orders;

  • Process returns, replacements, and refunds;

  • Respond to customer service inquiries;

  • Resolve complaints and disputes;

  • Personalise the shopping experience;

  • Remember preferences and shopping-cart contents;

  • Analyse website traffic and performance;

  • Diagnose technical problems;

  • Improve products, services, and website functionality;

  • Measure marketing effectiveness;

  • Send marketing communications with valid consent or other lawful authority;

  • Protect customers, our business, and our systems;

  • Enforce our policies and agreements;

  • Meet accounting, tax, legal, regulatory, and recordkeeping obligations;

  • Establish, exercise, or defend legal claims;

  • Carry out other purposes disclosed at the time of collection.

We will not use personal information for a materially different purpose without providing additional notice or obtaining consent where required.

Consent

Where consent is required, we seek consent that is appropriate to the sensitivity of the information and the reasonable expectations of the customer.

Consent may be express or implied where permitted by law.

Customers may withdraw consent to future use of their personal information, subject to legal, contractual, operational, and recordkeeping restrictions.

Withdrawal of consent may affect our ability to provide certain services, such as processing an order or maintaining an account.

Shopify

Our store is hosted through Shopify’s e-commerce platform.

Shopify may process personal information to provide:

  • Store hosting;

  • Checkout;

  • Payment processing;

  • Security;

  • Fraud prevention;

  • Analytics;

  • Customer account functions;

  • Technical support;

  • Other platform services.

Shopify processes information under its own terms and privacy documentation.

Cookies and Similar Technologies

acepromg.shop and its service providers may use:

  • Cookies;

  • Pixels;

  • Tags;

  • Software development kits;

  • Local storage;

  • Analytics tools;

  • Similar technologies.

These technologies may be used to:

  • Operate essential website functions;

  • Maintain sessions and shopping carts;

  • Remember preferences;

  • Secure accounts and checkout;

  • Prevent fraud;

  • Measure website traffic;

  • Understand customer interactions;

  • Improve website performance;

  • Attribute advertising;

  • Provide personalised content or advertising where permitted.

Certain cookies are necessary for the website to function and cannot be disabled through website preference tools.

Customers may manage non-essential cookie preferences through available privacy settings or browser controls. Blocking cookies may affect website functionality.

Marketing Communications

We may send promotional emails only where we have valid consent or another lawful basis to do so.

Marketing messages will identify the sender and provide an unsubscribe mechanism.

Customers may unsubscribe by:

We may continue to send non-promotional messages relating to orders, payments, delivery, returns, refunds, security, accounts, or important service updates.

How We Share Personal Information

We may share personal information with service providers that assist us in operating our business, including:

  • Shopify;

  • Payment processors;

  • Banks and financial institutions;

  • Fraud-prevention providers;

  • Fulfilment partners;

  • Warehouses;

  • Shipping carriers;

  • Returns processors;

  • Customer support providers;

  • Website hosting and technical providers;

  • Email and communication providers;

  • Analytics providers;

  • Advertising providers, where permitted;

  • Accountants, auditors, insurers, and professional advisers.

Service providers receive only the information reasonably necessary to perform their services and are expected to handle it appropriately.

Legal and Business Disclosures

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law;

  • Respond to a valid court order, warrant, subpoena, or lawful government request;

  • Investigate fraud, security incidents, or unlawful activity;

  • Protect the rights, safety, property, and security of customers or others;

  • Enforce our agreements and policies;

  • Establish, exercise, or defend legal claims;

  • Complete a business transaction such as a merger, financing, restructuring, sale, or transfer of assets.

Where appropriate, we will take reasonable steps to protect personal information during a business transaction.

International Processing

Shopify, payment processors, carriers, cloud providers, and other service providers may process or store personal information outside the customer’s province or outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with local law.

We use reasonable contractual, organisational, and technical measures to protect information handled by service providers.

Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions;

  • Provide customer service;

  • Maintain business and tax records;

  • Prevent fraud;

  • Resolve disputes;

  • Enforce agreements;

  • Comply with legal obligations.

Retention periods vary depending on the type of information and the reason for collection.

When information is no longer required, we may securely delete, destroy, or anonymise it, subject to technical and legal limitations.

Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against:

  • Unauthorised access;

  • Unauthorised use or disclosure;

  • Loss;

  • Theft;

  • Alteration;

  • Destruction.

Safeguards may include access restrictions, secure platform services, encryption in transit where supported, authentication controls, payment-provider security measures, monitoring, and staff or contractor confidentiality obligations.

No internet transmission or storage system is completely secure. We cannot guarantee absolute security.

Customers should protect account passwords, avoid reusing passwords, and contact us if they suspect unauthorised account activity.

Privacy Incidents

If a security incident involving personal information occurs, we will investigate and take reasonable steps to contain and address it.

Where required by applicable law, we will notify affected individuals and relevant authorities.

Access and Correction

Subject to applicable law, customers may request:

  • Confirmation of whether we hold personal information about them;

  • Access to their personal information;

  • Correction of inaccurate or incomplete information;

  • Information about how their personal information has been used or disclosed;

  • Withdrawal of consent to future use;

  • Deletion where legally available;

  • Assistance with a privacy concern.

Requests should be sent to:

info@acepromg.shop

Use the subject line “Privacy Request.”

We may require reasonable identity verification before releasing or changing personal information.

Access may be restricted where permitted or required by law, including where disclosure would reveal another person’s information, confidential commercial information, legally privileged information, or information relating to an investigation.

Automated Processing

We and our providers may use automated tools to help detect fraud, assess transaction risk, recommend products, personalise website content, or evaluate website activity.

Where required by law, customers may request information concerning a decision made exclusively through automated processing that produces significant effects.

Children’s Privacy

acepromg.shop is not intended for use by children who are unable to enter into a binding purchase agreement or provide valid consent under applicable law.

We do not knowingly collect personal information from children without consent required by law.

A parent or guardian who believes that a child has submitted personal information may contact info@acepromg.shop.

Third-Party Websites

Our website may contain links to third-party websites or services.

We do not control third-party privacy practices. Customers should review the privacy policies of third-party services before providing personal information.

Complaints

Privacy questions or complaints should first be submitted to:

Privacy Officer
Email: info@acepromg.shop

We will review privacy complaints and make reasonable efforts to provide a meaningful response.

Customers may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable provincial privacy authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, services, or legal obligations.

The updated version will be posted on acepromg.shop with a revised “Last updated” date.

Where required, we will provide additional notice or obtain consent before applying a material change.

Contact Us

Questions about this Privacy Policy or our handling of personal information may be sent to:

acepromg.shop
Privacy Officer: info@acepromg.shop
Website: acepromg.shop